Ict is not only just for the internet, it is everywhere as many new machines now require ICT. Many items such as mobile phones are getting more powerful and smaller such as Smartphones and Blackberries.
The invention of chip and PIN is not a new invention, however it has come into mainstream very quickly. As a result of it's quick rise there are some people who are concerned about it's use as it is slowly now phasing out cheques which have been used for several hundred years which by 2018 will be gone from the UK. The use of chip and pin is helpful to buinesses as they no longer need to take cheques to the bank to cash them and can now withdraw the money electronically which saves them time and money.
Supermarkets originally used Electronic Point of Sale (EPOS), better known as checkouts to process customer's shopping. The Barcode on a product when scanned sends computer signals out to other comuters such as the stock computer which then removes one of that item from stock and if needed will work out how long it takes for an item to drop below a certain level of stock and sends a message automatically to a supplier that the supermarket needs to order more stock. The EPOS also sends a message to a computer requesting the price of an item as the price is not stored on the barcode but in a computer.The EPOS is now being slowly replace by the Electronic Fund Transfer at Point of Sale (EFTPOS) as it now allows money to be transferred electronically from a customers bank account. The card is also linked to the customer's purchases and data is collected about the legally under the Data Protection Act as it is not about the customer's personal information but their shopping habits so they can send them information and offers pertaining to their choices.
Car mechanics also now use ICT in their work. The IT they use is in a diagnostic computer which they hook up to a car which will then tell them what is wrong so that they can replace the broken part. This however means that a part that can sometimes be repaired is now not recognised as being repairable in a black box mentality and is thrown away and replaced at greater expense. The problem this also poses is that you now lose the old mechanics skills of being able to diagnose and fix cars themselves if you rely on machines to do their jobs for them.Some designers now use Computer aided design (CAD) and Computer Aided manufacture (CAM) to design and create new products. This is usually quicker and cheaper than hiring someone to design and make something by hand.
Most call centres use IT in response to peoples problems as most call centres are not affiliated to any company but are used by that company to act as their representatives despite the fact the call centres are often in another country such as India. The call centre worker's computer contains pages of scripts from different companies to sort peoples problems out so the worker just types in what the customer's problem is and reads what comes up on the computer screen, the call centre worker may not even know anything about the customers problem and only reads what comes up which takes away the personal touch of someone who would know how to deal with a problem.
Computers can now also be programmed to answer questions to the best of their programming. Certain sites and companies use these rather than people to answer queries. These can be voice activated such as the British Airways flight enquires phone number.
As a result of ICT being accesible everywhere now most people are expected to work while commputing to work or while returining home due to the ability to uses IT on their laptops and phones and PDA's.
A sales representative for example selling to garden centres around the country use a vide varity of ICT in his job.He might use Internet, Chip and PIN, EPOS, EFTPOS, a Concept keyboard, CAD, CAM, E-mail, a Search engine, Instant messaging, Call centres and Internet phone calls to do his job.
In conclusion most work need a knowledge of ICT in order for a job to work well for customer's and for company profits as well as for the ease of the worker.
Most call centres use IT in response to peoples problems as most call centres are not affiliated to any company but are used by that company to act as their representatives despite the fact the call centres are often in another country such as India. The call centre worker's computer contains pages of scripts from different companies to sort peoples problems out so the worker just types in what the customer's problem is and reads what comes up on the computer screen, the call centre worker may not even know anything about the customers problem and only reads what comes up which takes away the personal touch of someone who would know how to deal with a problem.Computers can now also be programmed to answer questions to the best of their programming. Certain sites and companies use these rather than people to answer queries. These can be voice activated such as the British Airways flight enquires phone number.
As a result of ICT being accesible everywhere now most people are expected to work while commputing to work or while returining home due to the ability to uses IT on their laptops and phones and PDA's.
A sales representative for example selling to garden centres around the country use a vide varity of ICT in his job.He might use Internet, Chip and PIN, EPOS, EFTPOS, a Concept keyboard, CAD, CAM, E-mail, a Search engine, Instant messaging, Call centres and Internet phone calls to do his job.
In conclusion most work need a knowledge of ICT in order for a job to work well for customer's and for company profits as well as for the ease of the worker.
No comments:
Post a Comment